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2026-1786 - Senior Project Manager EMEA

Fri, 23 Oct 2026 07:24:38 Z

Category : Customer Services - Services/Senior Project Manager
Contract type : Permanent
Position description :
Planon is scaling its international delivery organization and moving into larger, more complex enterprise implementations. This requires Senior Project Managers who can create structure early, align stakeholders, and ensure predictable delivery in environments where scope, expectations, and execution typically evolve during the early phases of a project. In this role, you take ownership from early scoping through to go-live. You shape how projects are set up, define the delivery approach, and ensure execution stays controlled and aligned. Projects typically start with evolving scope and require early structuring and alignment before delivery can begin in a predictable way. Your impact is measured in clarity, predictability, and the ability to prevent issues before they escalate. You also play a key role in strengthening delivery maturity across the PM organization as Planon grows its international enterprise footprint, bringing consistency in how complex implementations are structured and delivered. What you’ll be doing Lead complex international SaaS implementation projects from early scoping and planning through go-live across EMEA Define delivery approach, governance, and implementation structure together with enterprise customers, translating early expectations into a realistic and executable delivery plan Translate ambiguity into clear scope, aligned stakeholder expectations, and structured delivery plans that hold up in execution Lead multidisciplinary delivery teams including consultants, architects, offshore resources, and partners Manage senior stakeholders and proactively prevent risks and escalations through structured governance and continuous alignment Protect Planon’s standard product model by balancing customer ambition with a scalable implementation approach and limiting unnecessary customization

We are looking for a Senior Project Manager who thrives in complex enterprise environments and knows how to bring structure, clarity, and control to high-impact implementations. You quickly understand new domains, structure complexity, and create delivery plans that hold up in practice. 7+ years of experience in complex external project environments (enterprise SaaS or ERP) Proven ability to quickly understand new domains and translate complexity into structured delivery plans Strong governance, planning, and senior stakeholder management skills, including C-level exposure Experience managing international, multi-stakeholder delivery environments PMI certification (or equivalent) is required or strongly expected Fluent in English and French.

2026-1849 - Customer Success Manager France

Thu, 22 Oct 2026 22:20:06 Z

Category : Sales & Marketing - Sales/Customer Success Manager
Contract type : Permanent
Position description :
As our new Customer Success Manager, you’ll take ownership of the success and long-term development of some of our most strategic customers in France. This is not a traditional customer support role. You’ll work closely with a focused portfolio of complex customers, developing a deep understanding of their organisation, strategic priorities and use of Planon. From there, you’ll help them get more value from their solutions, increase adoption and build a long-term roadmap for further development. You’ll operate as a trusted advisor, engaging with stakeholders across different levels of the customer organisation. Internally, you’ll work closely with Account Management, Services, Support, Product and other teams to bring the right expertise around the customer. Growth is an important part of the role. You’ll identify where Planon can create additional value and work with the Account Manager to turn these opportunities into commercial conversations. The Account Manager remains responsible for pricing, proposals and commercial negotiations. You will: Build long-term relationships with strategic customers, from operational stakeholders through to senior decision-makers Develop a deep understanding of each customer’s business, real estate and facility management environment, objectives and use of Planon Create and drive long-term customer success plans focused on adoption, value realisation, retention and future growth Proactively identify risks, challenges and opportunities, coordinating the right Planon teams to move customers forward Identify opportunities to expand the value customers receive from Planon and partner with Account Management to develop these commercially Act as the voice of the customer internally and connect customer needs with Services, Support, Product and R&D

We’re looking for an experienced customer-facing professional who can operate with credibility in complex enterprise environments. You don’t necessarily need to come from a Customer Success position. Relevant experience could also come from consulting, services or account management. What matters is that you understand complex software environments, can engage senior stakeholders and have enough industry knowledge to challenge and advise customers rather than simply manage the relationship. This reflects the alignment that industry and product/domain knowledge are critical, and that relevant internal Services experience could also translate well into the role. What you bring: 5+ years of relevant experience in Customer Success, Services, Consulting, Account Management or a comparable customer-facing role Strong knowledge of real estate and/or facility management and the business challenges customers face in this domain Experience working with complex enterprise software solutions and an understanding of software implementation and adoption Proven ability to build trusted relationships with multiple stakeholders, including senior decision-makers A strategic and commercially aware mindset, with the ability to recognise customer risks as well as opportunities for further growth A proactive, self-starting approach and the ability to coordinate effectively across different internal teams Excellent command of both French and English language

2026-1848 - Key Account Manager DACH M/F/D

Thu, 22 Oct 2026 22:20:06 Z

Category : Sales & Marketing - Sales/Key Account Manager
Contract type : Permanent
Position description :
If you enjoy turning strong enterprise relationships into long-term commercial growth, this role gives you ownership of a focused portfolio of strategically important customers. As Key Account Manager, you will concentrate on approximately 10 to 15 existing enterprise accounts, strengthening Planon’s position, identifying expansion opportunities and building account strategies that create lasting customer value.  You will work with complex organisations and senior stakeholders, primarily across Germany, while remaining open to customer travel in Austria and Switzerland. This is a customer-facing role with regular travel, typically two to three days per week, and a flexible approach to office presence.  What we can challenge you with  Own and grow a focused portfolio of strategic enterprise customers, building strong relationships and creating account plans that drive long-term customer value and recurring revenue growth. Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast. Act as a strategic commercial partner to senior stakeholders, understanding their business needs and translating them into relevant Planon solutions and value propositions. Collaborate with internal teams and partners to strengthen customer success, identify risks early and proactively protect and grow customer relationships. Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers, primarily in Germany and when required across Austria and Switzerland.

You combine commercial ownership with strong enterprise stakeholder management. You are comfortable navigating complex customer organisations, building meaningful relationships and turning account insight into concrete growth opportunities. What we’re looking for A minimum of 5 years’ experience in enterprise software sales or strategic account management, with proven experience in IWMS and/or complex ERP or SaaS solutions. Experience in the facility management service provider sector is also welcome. A strong track record of growing existing enterprise accounts through upsell, cross-sell, renewals and broader solution adoption. Experience developing strategic account plans and building relationships with senior decision-makers in complex enterprise organisations. Excellent command of German and English, combined with strong commercial ownership, pipeline management and forecasting discipline. Willingness to travel regularly to customers, primarily within Germany and, when required, Austria and Switzerland. Nice to have: Practical experience using AI tools to improve sales productivity.

2026-1804 - Inside Sales Specialist

Thu, 22 Oct 2026 22:20:05 Z

Category : Sales & Marketing - Sales/Account Manager Inside Sales
Contract type : Permanent
Position description :
As a Inside Sales Specialist, you help our sales team run smoothly and ensure customers get the best experience. Your work allows Account Managers to focus on building relationships and growing the business, while you handle the details. You’ll see your impact every day, whether it’s a smoother process, a satisfied customer, or a team that works better together. If you enjoy variety, connecting with people, and making a visible impact, this is your opportunity. You’ll work closely with one or two Account Managers as a true team, acting as the operational point of contact for your customers. Together, you make sure customers always have the right support and a seamless experience. You’ll also benefit from a structured onboarding program and ongoing learning support to help you get up to speed and continue developing your skills. What you’ll do You’ll provide daily sales support to Account Managers in a role where no two days are the same. Expect a lot of variety, frequent switching between tasks, and plenty of different stakeholders to manage, both internally and externally. You will: Prepare quotes, manage renewals, and keep our CRM (Salesforce) accurate and up to date Coordinate communication and follow-up between internal teams and customers Advise on licensing models, handle security qualification forms, BID documentation and ensure documentation is complete and compliant Act as the operational point of contact for our customers, taking co-ownership to build strong, lasting relationships Identify commercial opportunities in customer interactions and proactively follow up on them or bring them to the attention of the Account Manager Spot process bottlenecks and drive smarter, more efficient ways of working for the sales team

2-3 years of experience in inside sales, sales support, or sales coordination, preferably in an international or multi-stakeholder environment Excellent command of English, Dutch and French - able to communicate confidently with both customers and colleagues Strong stakeholder management skills, building trust and coordinating effectively with a range of internal and external contacts Commercially minded and proactive, comfortable taking initiative, spotting opportunities in customer interactions, and turning them into action Analytical and organizational skills to manage complex information, prioritize tasks, and keep CRM and documentation accurate

2026-1801 - Account Executive Canada

Thu, 22 Oct 2026 22:20:05 Z

Category : Sales & Marketing - Sales/New Business Sales
Contract type : Permanent
Position description :
Are you a driven sales professional who thrives on building new business and making a visible impact? Do you want to be the person who brings a global leader’s vision to life in your home market? At Planon, we’re not just looking for another account executive, we’re looking for a pioneer. Why this role is different Planon is a global leader in Integrated Workplace Management Systems (IWMS), specializing in smart workplace technologies and trusted by leading brands worldwide. Backed by Schneider Electric and a strategic partnership with SAP, we’re expanding rapidly in North America and investing specifically in Canada as a strategic growth market. We are looking for someone who will help to shape our presence, open doors, and set the standard for success. This is your chance to be our dedicated New Business Sales Executive in Canada. You’ll have the autonomy to build your own strategy, the support of a high-performing North American team, and the credibility of a company recognized by Gartner as a global leader. You’ll work with innovative solutions, a strong customer base, and the freedom to make your mark. What you’ll do Identify and pursue new business opportunities with strategic enterprise accounts in Canada. Follow up on all generated leads, demo requests, and contact forms to maximize every opportunity. Meet and exceed individual sales targets for each product category. Represent Planon proactively at industry events, conferences, and on social media, expanding our reach in both existing and new market segments. Manage your pipeline and deals according to approved pricing and contract terms, keeping everything up to date and accurate in Salesforce.

At Planon, we believe our people are the key to our success. We're looking for someone who's passionate about building relationships, driving results, and creating long-term value for customers and colleagues alike. You have: Strong knowledge of the Canadian market and a proven ability to build relationships with enterprise customers across Canada. Fluency in English; French is considered an asset. A proven track record in new business sales of complex enterprise software solutions such as ERP, IWMS, EAM, SaaS, or comparable platforms. Experience working with large organizations involving multiple stakeholders and longer sales cycles. A self-starting and results-oriented mindset, balanced with a collaborative approach to teamwork and demonstrated success in developing executive-level customer relationships. Knowledge of the SAP ecosystem or comparable enterprise platforms is highly beneficial.

2026-1785 - Senior Project Manager EMEA M/F/D

Thu, 22 Oct 2026 22:20:05 Z

2026-1777 - Tender Manager EMEA

Thu, 22 Oct 2026 22:20:05 Z

Category : Sales & Marketing - Sales/Bid Manager
Contract type : Permanent
Position description :
Are you an experienced bid professional with a talent for leading complex international tenders? As Bid Manager EMEA, you will play a key role in securing high-value contracts across Europe by leading strategic bid processes from qualification through submission. You will work on complex opportunities across the Benelux, France, and Nordic regions, collaborating with teams across Sales, Legal, Finance, and Delivery to develop compelling, commercially competitive proposals. Your success will be measured through tender wins, strong stakeholder engagement, and your contribution to the company's commercial growth. In this strategic role, you will act as the central coordinator of the entire tender lifecycle, helping shape winning strategies, commercial positioning, and customer-focused value propositions. What will you do? You will lead bids from start to finish and be responsible for developing high-quality, commercially compelling proposals that align with customer needs and business objectives. Your responsibilities include: Facilitating and refining the go/no-go decision-making process and win strategy together with Sales and management Managing the entire bid process, including planning, governance, and deadlines Coordinating and aligning stakeholders such as Sales, Legal, Finance, and Delivery to create one integrated proposal Translating complex input into a clear, commercially strong, and persuasive customer narrative Defining win themes, positioning, and commercial choices, while proactively identifying risks and opportunities Improving and standardizing bid processes, templates, and bid libraries across Europe

You bring experience in bid management, strategic tenders, or complex commercial projects within an international environment. We are looking for someone who has: Experience managing complex tenders, bids, or strategic commercial projects. Strong project management skills and the ability to coordinate multiple workstreams simultaneously. Excellent communication skills with the ability to engage and align diverse stakeholder groups. The ability to make sound decisions and guide stakeholders effectively under pressure. Strong commercial awareness combined with analytical thinking and proposal development expertise. Experience working in international and cross-functional environments. Fluency in English and French. Dutch is considered an advantage.

2026-1722 - Presales Consultant North America

Thu, 22 Oct 2026 22:20:05 Z

Category : Sales & Marketing - Sales/Presales Consultant
Contract type : Permanent
Position description :
As a Presales Consultant at Planon, you will work with enterprise customers to understand their real estate and facility operations needs and provide solutions using Planon technology platform.. You will partner closely with the sales team to support both new opportunities and existing customers. You will work across multiple industries and solution areas, including data centers and field services. You will also gain deep exposure to IWMS and smart building technologies. Within a growing North American team, you’ll have high ownership and visibility, with the opportunity to influence customer outcomes and grow your expertise in a complex, evolving domain. Planon is a market leader in IWMS and smart sustainable building technology, trusted by large enterprise organizations worldwide. You’ll join a collaborative, international company that values innovation, learning, and taking ownership. What you’ll do Present Planon solutions across IWMS, Facilities, Real Estate, GIS, BIM, IoT, and related domains to business, technical, and executive stakeholders Lead discovery sessions to identify functional and technical challenges and shape solution approaches aligned to customer processes Understand how customers use existing Planon solutions, drive adoption of core workflows, and remove barriers to value realization Deliver tailored on-site and virtual demonstrations focused on real-world customer use cases Lead and support Proofs of Concept and pilot initiatives, including expansion, new business, data center, and field service scenarios Capture and communicate product gaps and customer feedback to Product and Implementation teams to support continuous improvement Partner closely with Account Managers and Marketing, support RFIs/RFPs, represent Planon in customer engagements and industry events, and travel across North America Travel: This role includes customer and event travel across North America, typically around 30–40%, with flexibility depending on deal and customer needs.

You are someone who works comfortably with complex enterprise customers, takes ownership end to end, and operates effectively in a lean, enterprise focused environment. You bring: 2–5+ years of experience in Presales, Sales Engineering, Enterprise Customer Success or Solutions Consulting Experience leading discovery sessions and tailored demonstrations for complex, multi stakeholder enterprise environments Hands on experience with enterprise SaaS or complex B2B software, within IWMS, facilities, real estate, or asset centric domains Experience leading or supporting Proof of Concepts or pilots, including scenarios with operational complexity such as data centers or field services Strong communication skills with the ability to engage business, technical, and executive stakeholders A self directed, growth oriented mindset, comfortable learning new solution areas and taking ownership, with exposure to smart building technologies, integrations, or data driven environments accelerating ramp up

2026-1855 - Field Marketing Manager - France

Thu, 22 Oct 2026 11:03:06 Z

Category : Sales & Marketing - Marketing/Regional Marketeer
Contract type : Employee
Position description :
Help shape Planon's growth in France France is one of Planon's strategic markets within the Europe West region. We are looking for a Field Marketing Manager who can turn marketing strategy into high-impact campaigns, commercial opportunities, stronger customer satisfaction, and greater visibility in the French market. This is a strategic and hands-on role. You will work closely with Sales, Customer Success, Partners, and Global Marketing, joining a small local team within an international, matrixed marketing organization. Ownership, prioritization, and disciplined execution are essential. What you will do Build, execute, measure, and continuously optimize the France marketing plan in line with the Europe West go-to-market strategy and global marketing strategy. Lead integrated demand-generation campaigns across ABM, digital channels, webinars, and events to support new business growth. Plan and coordinate professional events, trade shows, roundtables, and customer initiatives in close partnership with Sales. Localize global content for the French market, create relevant local content, and maintain a consistent brand presence across channels. Support customer growth by developing and executing relevant initiatives such as campaigns, events, webinars. Leverage our market key players, partners and influencers with joint activities Track campaign performance, maintain data quality in Salesforce and marketing automation platforms, and turn results into actionable insights. Manage multiple projects at once, prioritize high-impact activities, and monitor the local marketing budget.

You combine marketing judgment with hands-on execution and can work effectively across multiple stakeholder groups. You are comfortable operating autonomously in a fast-paced environment while staying closely aligned with Sales and the wider marketing organization. Must-haves At least 8 years of B2B marketing experience, including strong experience with digital demand-generation campaigns. Hands-on experience organizing professional events such as trade shows, webinars, roundtables, or customer events. Strong analytical skills and a performance- and data-oriented approach. Creative thinking, critical analysis and problem-solving skills, along with innovative Marketing expertise Experience working in a decentralized or matrixed marketing organization with multiple stakeholders. Native French and professional fluency in English, both written and spoken. Excellent written skills in French. Practical experience with Marketo or other marketing automation platform and Salesforce A Master's degree in marketing, or a related field. Good-to-haves Experience in software, SaaS, or technology. Experience with ABM, partner marketing, customer marketing, or influencer marketing. Knowledge of Google Analytics, a CMS, or related tools.
Minimum level of education required : Master

2026-1851 - Office Manager - DACH Region (m/f/d)

Wed, 21 Oct 2026 22:15:04 Z

Category : Shared Services - General/Office Manager
Contract type : Permanent
Position description :
This is a Vacancy of 28 hours per week. Your primary office location will be Frankfurt. Given that our three offices in the DACH region are located across Germany and Switzerland, travel will be part of the role. We offer flexibility and hybrid working; however, this role requires regular attendance at the Frankfurt office, on average at least three days per week. As Office Manager, you will maintain and strengthen a pleasant, professional work environment and help improve practical office processes across the region. Position As Office Manager, you will ensure that day-to-day office operations run smoothly and efficiently. You will work closely with local management, the HR Business Partner, Finance and Accounting, and IT. You will report to the Global Facilities Director based at our headquarters in Nijmegen, the Netherlands. You successfully manage our offices by: Coordinating day-to-day facilities and workplace operations across Germany and Switzerland Organizing local business and employee events and welcoming visitors, customers and other external contacts. First point of contact for (potential) customers through incoming phone and mail Supporting office compliance activities, including health and safety obligations and certification audits Coordinating office supplies, incoming post, local asset administration and phone management with IT Providing administrative support to the General Manager, including diary management, travel planning, meetings, minutes and presentations Anticipating meetings, information needs and deadlines and coordinating input with relevant stakeholders Supporting HR, Finance and local teams with data administration, invoice processing and routine reporting

You are organised, proactive and service oriented. You communicate clearly with different stakeholders, take ownership of operational tasks and handle confidential information with discretion. Our ideal candidate ticks the following boxes: At least three years of relevant experience in office management, workplace coordination or a comparable administrative role Great organizational and time management skills with high level of pragmatism Strong ability to coordinate and handle multiple priorities Professional proficiency in spoken and written German and English Ability to handle confidential and sensitive information with discretion Availability to work regularly from the Frankfurt office and travel to other DACH offices when required A vocational or professional qualification in office management, business administration or a related field is an advantage Experience with Microsoft 365 and with facilities, HR, finance or audit-related administration is an advantage
Minimum level of education required : Bachelor

2026-1847 - Customer Success Manager UK

Tue, 20 Oct 2026 11:17:22 Z

Category : Sales & Marketing - Sales/Customer Success Manager
Contract type : Permanent
Position description :
As our new Customer Success Manager, you’ll take ownership of the success and long-term development of some of our most strategic customers in the UK. This is not a traditional customer support role. You’ll work closely with a focused portfolio of complex customers, developing a deep understanding of their organisation, strategic priorities and use of Planon. From there, you’ll help them get more value from their solutions, increase adoption and build a long-term roadmap for further development. You’ll operate as a trusted advisor, engaging with stakeholders across different levels of the customer organisation. Internally, you’ll work closely with Account Management, Services, Support, Product and other teams to bring the right expertise around the customer. Growth is an important part of the role. You’ll identify where Planon can create additional value and work with the Account Manager to turn these opportunities into commercial conversations. The Account Manager remains responsible for pricing, proposals and commercial negotiations. You will: Build long-term relationships with strategic customers, from operational stakeholders through to senior decision-makers Develop a deep understanding of each customer’s business, real estate and facility management environment, objectives and use of Planon Create and drive long-term customer success plans focused on adoption, value realisation, retention and future growth Proactively identify risks, challenges and opportunities, coordinating the right Planon teams to move customers forward Identify opportunities to expand the value customers receive from Planon and partner with Account Management to develop these commercially Act as the voice of the customer internally and connect customer needs with Services, Support, Product and R&D

We’re looking for an experienced customer-facing professional who can operate with credibility in complex enterprise environments. You don’t necessarily need to come from a Customer Success position. Relevant experience could also come from consulting, services or account management. What matters is that you understand complex software environments, can engage senior stakeholders and have enough industry knowledge to challenge and advise customers rather than simply manage the relationship. This reflects the alignment that industry and product/domain knowledge are critical, and that relevant internal Services experience could also translate well into the role. What you bring: 5+ years of relevant experience in Customer Success, Services, Consulting, Account Management or a comparable customer-facing role Strong knowledge of real estate and/or facility management and the business challenges customers face in this domain Experience working with complex enterprise software solutions and an understanding of software implementation and adoption Proven ability to build trusted relationships with multiple stakeholders, including senior decision-makers A strategic and commercially aware mindset, with the ability to recognise customer risks as well as opportunities for further growth The confidence and subject-matter credibility to act as a trusted advisor to customers A proactive, self-starting approach and the ability to coordinate effectively across different internal teams You are eligible for, or able to obtain, UK Security Clearance.