As Business Operations Analyst, you are responsible for overseeing and improving the operational performance of the Business Lines through data-driven insights, analyses and recommendations. This role combines strategic oversight with operational execution, including business analysis, project management, and advisory activities across key areas such as sales effectiveness, process optimization in sales and marketing, and service planning and delivery.
You lead the annual budget and strategic planning processes for the Business Lines and ensure effective execution and monitoring. The role involves close coordination with departments including Sales, Marketing, Services, Finance, and Support to ensure alignment of operational objectives.
A key part of the role is to monitor the business performance based on data analysis, initiate and drive improvement initiatives at both global and Business Area level, and to implement performance dashboards and KPI tracking tools to support data-driven decision-making.
Reporting line: COO, Business Lines Facilities & Field Services.
You successfully fulfil your role by:
- Managing business and financial planning and monitoring process for Business Lines Facilities and Field services, with a primary focus on pipeline and order intake development;
- Working closely with the COO to manage the progress and execution of the plans;
- Supporting strategic initiatives to enhance Customer Experience, such as the annual customer survey, case studies, and the customer reference program;
- Analyze performance data and indicators, proactively highlight deviations, start initiatives to get or keep business progress on track;
- Identifying bottlenecks and hurdles and propose solutions;
- Proposing improvement initiatives focused on long-term profitable growth of the Business Lines, global or local;
- Working closely with GMs and sales and services directors to support their business performance.
A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to have strong analytical skills, thorough understanding of marketing and sales processes, project management experience, and the ability to drive continuous improvement across all areas of operations.
Our ideal candidate meets the following criteria:
- Experience or strong affinity in sales, marketing, and services processes;
- Affinity with financial budgeting and forecasting;
- Experience in and strong affinity with data analysis;
- Understanding business planning and review processes and GoToMarket strategies;
- Being able to define setups of relevant KPIs and dashboards;
- Able to initiate and run improvement projects;
- Seniority to discuss and contribute on company leadership (EMT, GM, directors) level.
A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role, we offer the following competitive benefits package.
Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.
Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
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