Netherlands - What if your next move gave you the chance to lead real change—partnering with top-tier clients, solving complex challenges, and redefining how smart technology transforms the built environment?

As our new Customer Success Manager, you’ll be the strategic link between our top clients and our internal teams. Supporting customers across the Netherlands, UK, and Nordics, you'll build strong relationships, resolve operational issues, and help clients unlock the full potential of their Planon solutions.

Reporting to the Sales Director, you’ll work closely with account managers, product teams, and support—both remotely and on-site. This regional role is key to driving client success, boosting adoption, and uncovering growth opportunities.

In this role, you’ll act as the voice of the customer. You connect the dots between our clients and Planon’s teams—aligning business goals with product capabilities. Whether it’s navigating complex environments, solving operational roadblocks, or guiding customers toward smarter product use, you’ll be at the heart of it all.

You will:

• Develop a deep understanding of each client’s business, goals, and challenges—building relationships from daily users to executive stakeholders
• Lead regular touchpoints with customers to review KPIs, highlight product value, and share relevant Planon services
• Coordinate internal resources to support adoption and ensure clients realize maximum value from their solutions
• Proactively identify risks or blockers and take timely action to resolve them
• Collaborate with Product, R&D, and Support teams to represent customer needs and drive continuous improvement
• Balance reactive support with proactive planning, always steering customers toward greater product maturity

In this role, you’ll manage high-profile, existing customers, driving customer retention, boosting adoption of Planon, and resolving operational challenges. By working closely with the account manager, you’ll uncover expansion opportunities and leverage your technical expertise to address any issues that require escalation. The ideal candidate is someone who thrives in a complex environment, acts as a trusted advisor, and is passionate about helping customers achieve long-term success.

What you bring:

• 5+ years of experience in sales or customer success management within the IT space, preferably with IWMS, CAFM, or similar software across multiple regions
• Proven track record in driving retention and user adoption in complex customer environments, with a sharp focus on identifying and mitigating risks
• Strong understanding of software implementation methodologies and how they apply to customer success
• Excellent communication skills, with the technical know-how to act as a trusted advisor
• A self-starter who takes initiative and effectively manages their time to deliver top results
• A strategic mindset for developing and implementing ideas to improve customer retention, while building strong relationships both internally and externally to drive results

A healthy work-life balance with the flexibility of hybrid working. We foster a collaborative and learning-oriented environment, offering continuous development and meaningful training opportunities. Additionally, you will work on challenging projects with world-leading clients, gaining extraordinary experiences. You can find an overview of all our benefits here.

Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play!

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Excited to build connections and make an impact? Join us—apply today and let's shape the future together!