Planon, part of Schneider Electric, is growing in Belgium with a diverse portfolio of public and private organisations, including cities, universities, government agencies and large enterprises. This growth creates significant opportunity to further develop and expand existing customer relationships through more proactive and structured account management.

As Strategic Account Manager, you take ownership of a portfolio of around 100 customers across Belgium. You operate in a complex enterprise SaaS environment where you combine relationship building with commercial growth, with immediate visibility on your impact across the portfolio.

In this role, you play a key part in strengthening Planon’s position in Belgium and contributing to its continued growth over the coming years.

What you will do
You manage and grow a balanced portfolio of public and private sector customers (50/50), with an average contract value of ~€100k. You operate in multi-stakeholder enterprise environments with full account ownership.

You will:

• Own revenue, retention and growth across a defined customer portfolio
• Rebuild and deepen strategic relationships across key accounts
• Identify and convert expansion opportunities within existing customers
• Navigate and influence complex stakeholder networks in enterprise organisations
• Drive alignment between customer needs and the Planon platform to unlock value

You are a commercially minded Account Manager who is comfortable in complex environments and takes ownership of your accounts as if they were your own business.

You bring:

• Experience in account management within enterprise software, SaaS, ERP or similar complex B2B environments
• A strong ability to manage and grow existing customer relationships
• Experience working with multiple stakeholders and long decision-making cycles
• A structured and proactive way of working, with a high sense of ownership
• The ability to address challenging situations and bring clarity and direction
• Strong communication skills, both towards business and technical stakeholders
• Fluency in Dutch and good working proficiency in English and French

A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer the following benefits package.

Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions, controlling solutions for the construction and real estate industries. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.